WebApr 14, 2024 · Once an agent is ready to take the call, the caller is connected, and the interaction is then driven based on the call type. The conversational flow for a customer service call would typically include the following steps: Greeting: the agent greets the caller and sets the tone for the entire conversation. Documenting your flow allows the next person, or the forgetful future version of yourself, to understand the overall flow’s objective. Flow … See more Clean up inefficient flows with invoked actions — don’t be scared of using some reusable code to make nice, clean, presentable flows. In the old days, you could invoke Apex from Flow, but you pretty much had to … See more Take this flow as an example of when you should start asking yourself, “Should I use a subflow?” Here are some classic use cases for when you should consider a subflow. 1. Re-use: If … See more
salesforce - Write Unit Test for object that triggers a flow - Stack ...
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Add a Scheduled Task to Your Flow Unit Salesforce Trailhead
Web2 days ago · Need help in optimizing the below multi join scenario between multiple (6) Dataframes. Is there any way to optimize the shuffle exchange between the DF's as the join keys are same across the Join DF's. WebFlows are an essential tool for any Salesforce developer or administrator, and they can help you streamline your business processes, improve data quality, and… Vikaskumar Pandey on LinkedIn: "Beginner's Guide to Using Flows in Salesforce for Business Automation" WebOptimize the bot design. Create custom fields for the order number. First of all, we need to create OrderNumber custom fields on both the LiveChatTranscript and the Case objects. As explained in Greet the Customer, the bot pre-chat form action looks for fields on the LiveChatTranscript record to pull in pre-chat information. how many copyright strikes youtube